This page explains in detail how your personal information is collected, stored, used, and kept secure on the ch999 platform. We place the highest importance on the privacy of our users in Bangladesh.
When you register and use services on the ch999 platform, we collect certain necessary personal information to manage your account and improve the quality of our services. The types of information collected are described in detail below.
Name, email address, mobile number, date of birth, and verification details related to your Bangladeshi National ID. This information is required to create an account and verify your identity.
Technical information — including your device type, operating system, browser type and version, IP address, and session duration — is collected automatically.
Transaction records for local mobile banking services including bKash, Nagad, and Rocket — along with deposit and withdrawal amounts and the date and time of each transaction — are stored. Full card or account numbers are never stored in our systems.
Detailed logs are kept of time spent on games or sports markets, betting options selected, and session activity on the platform.
Ch999 uses collected data only for specific, legitimate purposes and never for unnecessary or unauthorized activities. The key purposes for which we use your data are outlined below.
Ch999 uses industry-leading security technology to protect your personal data. All information is stored on our secure servers with SSL/TLS encryption, fully preventing unauthorized access. Payment data is kept in a separate encrypted database and is only accessed during transaction processing. Our systems undergo regular security audits, and automated 24/7 monitoring is in place to detect any suspicious activity. Your account will be automatically logged out after a period of inactivity, reducing the risk of unauthorized access. Personal data is generally retained for five years from the date of account closure, though this period may be extended where required by law.
Ch999 never sells your personal data or shares it with third parties for advertising purposes. However, in certain specific situations, limited data must be shared with trusted service providers. For payment processing, only the information necessary to complete transactions is shared with local mobile banking partners such as bKash, Nagad, and Rocket. Data may be disclosed in response to lawful requests from law enforcement agencies or court orders, in which case we seek legal guidance and share only the minimum information required. In the event of any transfer or merger involving part of ch999, users will be notified in advance and given the opportunity to have their data deleted. Third-party service providers are also contractually bound to uphold ch999's privacy standards.
Ch999 believes you should have complete control over your personal data. That's why we guarantee the following rights to all registered users on our platform. You can contact our support team at any time to exercise these rights. Your data belongs to you — ch999 uses it solely for the purpose of delivering our services.
You can request a complete copy of all personal data stored in your account at any time. We will fulfill your request within 30 business days.
If any of your information is incorrect or incomplete, you can update it directly through your profile settings or by reaching out to our support team. Keeping your details accurate is also essential for the security of your account.
You can request to close your account and ask that stored data be deleted, except where retention is required by law. We will complete this process as promptly as possible.
You can object to marketing communications or to specific types of data processing. Once you raise an objection, we will stop using your data for that particular purpose.
You can request to download your account data in a structured, machine-readable format. This ensures you retain full ownership of your data and makes it easy to transfer it to another service if needed.
While a dispute over data accuracy is being resolved, you can request that processing of that data be temporarily suspended. Until the matter is settled, we will use the data only for limited purposes and will keep you informed at every step.
Ch999 may update this Privacy Policy from time to time, particularly when new services are introduced, legal requirements change, or technical improvements are made. For any significant changes, we will notify you in advance via your registered mobile number or email, and display a notice on the platform's homepage. The date of change and the amended clauses will always be clearly stated at the top of this page, so you can easily identify what is new and what has changed. Continued use of the platform after a revised policy takes effect will be considered your acceptance of the updated terms. For any questions, complaints, or requests to exercise your data rights regarding this Privacy Policy, please contact our support team. Our data protection team typically responds within 3 to 5 business days and treats every request with the utmost care.
For any privacy-related requests, email us at:
privacy@ch999.best
support@ch999.best
Responses are typically provided within 3–5 business days.
If you have any questions about ch999's privacy policy or your data protection, visit our FAQ page or open an account today and enjoy a secure experience.